Refund policy
Last Updated: June 2026
At Rosamirae, we want you to love every purchase. If you are not completely satisfied with your order, we're here to help. Please review our Return & Refund Policy below.
Return Eligibility
We accept returns within 30 days after delivery.
To be eligible for a return, items must:
- Be unworn and unused.
- Be in their original condition.
- Have all original tags attached.
- Be free from stains, odors, makeup marks, or signs of wear.
- Be returned in their original packaging whenever possible.
Items that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final Sale items
- Gift cards
- Customized or personalized products
- Bodysuits
- Swimwear without the original hygiene liner
- Earrings and certain accessories due to hygiene reasons
- Items damaged due to misuse, improper care, or normal wear and tear
How To Initiate A Return
To request a return, please contact us first at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your request has been approved, we will provide detailed return instructions and the appropriate return address.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service, as Rosamirae is not responsible for lost return packages.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please provide:
- Your order number
- Photos of the item received
- Photos of the packaging and shipping label
After review, we will determine the appropriate solution, which may include a replacement, refund, or store credit.
Refund Processing
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing, cancellation requests may no longer be possible.
For cancellation requests, please contact:
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or style, please return the eligible item and place a new order.
Chargebacks and Disputes
If you encounter any issues with your order, please contact us before initiating a chargeback.
We are committed to resolving concerns quickly and fairly. Unauthorized chargebacks or payment disputes may result in restrictions on future purchases.
Return Address Notice
Please do not send returns to the business address listed on our website.
Customers must contact our support team first to receive return authorization and the correct return instructions.
Returns sent without authorization may be refused or delayed.
If you have any questions regarding returns, refunds, or cancellations, please contact service@rosamirae.com. We're always happy to help. 💖
- Choosing a selection results in a full page refresh.